Last week, a Shopee delivery person was caught on camera throwing three boxes into a customer’s home. Obviously this isn’t acceptable as it would have caused damage to the delivery items.

To recap, the incident was recorded on 19th August based on the timestamp in the video. As shown in the footage, a delivery person which appears to be wearing a Shopee T-shirt had tossed 3 items into the car porch, before snapping a picture presumably as proof of delivery. According to the customer that shared the video, he didn’t get any phone calls prior to delivery and it’s no wonder his recent purchases are always damaged.

Shopee’s Regional Managing Director Ian Ho has issued a statement on the matter:

Shopee immediately reached out to the customer and delivery personnel when the video was first posted on Facebook to conduct a thorough investigation on what transpired.

While the delivery personnel involved already offered a personal apology to the customer, his behaviour went against what Shopee expects of our employees and the quality of service we commit to uphold.

Upon completion of the internal inquiry, Shopee has found that there was no excuse for the misbehaviour and will thus be taking stringent actions against the employee.

Moral of the story? Stick with Lazada!